Performance
Here you can download the performance figures as presented to the URH Board for the following performance indicators:
- Rent collection BV66a and DHS16
- Service charge collection rate DHS9
- Gas servicing DHS21
- Percent of urgent repairs completed on time BPSAE5
- Average time taken to complete non-urgent reparis BPSA201
- Number of days to complete routine voids BV212
- Telephone response rate (all calls) CHLP1a
- Customer care (letters, complaints etc.) DHS28, DHS29 and LHLP2