What we do
Our strategic objectives are to:
- Set and deliver the highest service standards realistically possible within available resources
- Ensure that all homes on the tenant-managed estates that make up URH achieve Decent Homes and Decent Estates
- Focus on providing continually improving services to our members, to support their work in delivering locally-controlled services that match the needs and aspirations of residents
- Be recognised as a national example of best practice in resident empowerment and influence
Our values are to:
- Use the collective strength, expertise and experience of the resident-managed estates for the benefit of each estate and to make URH powerful
- Work transparently
- Listen and be responsive to residents
- Provide accessible and continually improving services
- Fulfil our commitment to equality of opportunity and respect for all
