Here you can download the performance figures as presented to the URH Board for the following performance indicators:

• Rent collection BV66a and DHS16
• Service charge collection rate DHS9
• Gas servicing DHS21
• Percent of urgent repairs completed on time BPSAE5
• Average time taken to complete non-urgent reparis BPSA201
• Number of days to complete routine voids BV212
• Telephone response rate (all calls) CHLP1a
• Customer care (letters, complaints etc.) DHS28, DHS29 and LHLP2