Set and deliver the highest service standards realistically possible within available resources
Ensure that all homes on the tenant-managed estates that make up URH achieve Decent Homes and Decent Estates
Focus on providing continually improving services to our members, to support their work in delivering locally-controlled services that match the needs and aspirations of residents
Be recognised as a national example of best practice in resident empowerment and influence
Our values are to:
Use the collective strength, expertise and experience of the resident-managed estates for the benefit of each estate and to make URH powerful
Work transparently
Listen and be responsive to residents
Provide accessible and continually improving services
Fulfil our commitment to equality of opportunity and respect for all
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