Welcome

Blenheim Gardens RMO is a resident management organisation (RMO). BGRMO is a democratically managed organisation which works in partnership with United Residents Housing and Lambeth Council. The services we provide are governed by a management agreement between Lambeth Council and the RMO. The RMO is accountable to a group of elected board members, which decides how best to manage the services the RMO provides. Our board members are residents, leaseholders and freeholders who live on the estate.

Blenheim Gardens RMO was established in June 2001 and provides a generic housing management service to residents, leaseholders and freeholders on the estate. The estate consists of 440 mixed tenure properties.

The estate office

The centre of the estate is fully pedestrianised, with wide paved areas linking the various parts of the estate. The largest of these areas is the central mall that separates Glanville Road and Prague Place from Ramilles Close and Blenheim Gardens. Blenheim Gardens Estate has a number of facilities for residents and visitors including several shops in the small precinct in Prague Place, a post collection office at Blenheim Gardens and a dedicated community hall.

The organisation was awarded RMO of the year in 2003 and received 'Investors In People' status in 2005 (retained in 2008). In 2008 the Governance Board was awarded The National Federation of TMO's Good Governance Kite Make and in 2009 become A Guide TMO, providing support and advice to other TMOs nationally.

Now you can contact the estate office for free on Skype. Our Skype name is blenheimgardens1.

The office address is:

24 Prague Place
Blenheim Gardens Estate
London
SW2 5ED

Phone: 020 7926 0158 or 020 7926 0161
Skype: blenheimgardens1
Fax: 020 8678 7021
Email: blenheimgardens@lambeth.gov.uk

Google map or MultiMap of the estate office.

Office opening hours

Please note the office will be closed between 1pm to 2pm each day for lunch. Our phones are open 8.30am to 5pm, except on a Thursday when we are open until 7pm.

Outside these hours, we operate a 24-hour answer phone service.All calls received will be responded to the next working day.

Emergency repairs can be reported to the out-of-hours service on 020 7926 6666 between 5pm and 9am during the week, at weekends and bank holidays.

Our mission statement

'To build a Greener, Safer and Prosperous future with the community we serve'

Our vision

Blenheim Gardens RMO is committed to working for the people of Blenheim Gardens Estate in order to improve the quality of life for all. We will achieve this by:

• Providing the best housing service possible for all our residents
• Ensuring we continue to communicate, consult and involve all members of our community in our decision making
• Working to increase the level of resident involvement
• Working transparently
• Improving the homes and environment for all residents
• Working to eliminate community and financial exclusion
• Working in partnership with other community groups to improve the area immediately surrounding Blenheim Gardens Estate
• Undertaking projects and initiatives that will benefit our community
• Working towards securing greater independence for the RMO from Lambeth Council
• Working towards building a cohesive and sustainable community.

We will achieve our vision by:

• Finding out about our communities to ensure that the strategic and service delivery is reflective of the identified needs and aspirations
• Making connections that show how residents are able to not only shape decisions, but are also equal partners in the process
• Demonstrating our commitment to engaging with the community we serve by developing resident participation structures that provide and promotes wider community involvement
• Tailoring communication channels to meet the needs of our community.

Our values

BGRMO has developed the following values in order to reflect our commitment to resident participation and to provide value for money services:

• We will at all times endeavour to put our residents first
• We will provide services reflecting local needs and priorities
• We respect our community and care about residents
• We celebrate in the diversity of our community and will strive to ensure we represent and serve all residents in a fair and equitable manner
• The contribution of our residents is central to all that we do
• We believe in resident participation and in community empowerment and encourage our residents to have the confidence and imagination to create solutions
• We value residents' opinions
• We believe in actively improving the quality of life for all residents
• We will invest in the development of our organisation and its workforce
• We will establish leadership through effective governance and accountability.

Our organisation is not-for-profit and for the benefit of our residents and their environment. All surpluses generated from prudent budgetary management and innovative practices will be ploughed back into estate improvements.

Our mission statement, vision and values confirm the RMO's commitment to making a positive contribution to our residents' quality of life. We believe strongly in placing resident participation at the heart of everything that we do.We are committed to equality of opportunity and celebrate the diversity of our community. Please see our 2011 resident profile attached at the bottom of this page. Also,  our Investors in People and Good Governance kite mark statuses were retained again this year.

(updated 9/12/2011)