It was recommended that the council take steps to implement a charging model for credit card transactions. Further to the recommendation, the proposal was agreed at the Finance Strategy Board on 7 May 2010 and at the Strategic Leadership Board on 1 June 2010. As a result of this, Lambeth Council is introducing a charge of 1.65% to customers using credit cards to make payments to Lambeth. This will take effect on 2 April 2012.
All payment types listed will incur a surcharge for payment by credit card:
Housing Rents
Service Charge
Council Tax
Business Rates
Commercial Waste
Housing Benefits
Overpayments
House Purchase
Invoice Payments
Miscellaneous Income
All payment methods listed will incur a surcharge for payment by credit card:
Counter Receipting
Paye.net
Touch Tone
Internet Payments
Planning Portal
ELMS Portal
Please note that charges for credit cards will not include payments made to the Parking Service such as Penalty Charge Notices etc.
You can choose to pay your rent using any of the methods below:
You can pay by credit or debit card by phoning the 24 hour hotline on 0845 3000 328.
Swipe card
At the post office. You can pay by cash or cheque. Cheques must be made payable to The Post Office Ltd.
At any retailer displaying the PayPoint sign.
Direct Debit
Pay by Direct Debit. You could win £500 just by paying your rent by Direct Debit. Prize draws will be held in March, June, September and December with four £500 winners each year and other prizes of £25 shopping vouchers for the runners-up. Terms and conditions apply. The first prize draw will be held on 29 June 2012.
Paying rent by Direct Debit makes rent payment safe and easy and, with the Direct Debit guarantee, you can be sure your payment will be on time and correct.
For further information about Direct Debit rent payments please call the Lambeth Living Call Centre on 020 7926 6000 or speak to a member of staff at one of the Lambeth Customer Centres. Information is also available online at www.lambeth.gov.uk/payrentbydirectdebit.
Standing Order
Through your bank or building society. You can request a standing order form by calling Lambeth Service Centre on 020 7926 6000, or calling into the estate office.
By Post
By post, cheques and money orders should be made payable to ‘London Borough of Lambeth' and sent to: Lambeth Revenue Service PO Box 22003, London SW2 1WS Please write your rent account number on the back of the cheque or money order. Please do not send cash through the post.
In person
Payments can be made at the cashier's office at: Olive Morris House Cashiers Office, 18 Brixton Hill, London SW2 1RL Open Monday to Friday 9am to 4.15pm
If you live at Blenheim Gardens, you may pay by credit card in person at the estate office.
Keeping track of your rent
It's easy to keep up-to-date with your rent payments. A statement is available during office hours and will be delivered the same day it is requested. For an account statement, telephone the estate office on 020 7926 0158. You can also check your rent account by using Lambeth's online rent and repairs system.
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