Resident Involvement
By its nature URH is a resident led initiative. Residents are fully involved in its governance and key decisions including the recruitment of staff.
URH will work with each member RMO to adopt local residents’ compacts to set out the full matrix of potential for involvement offered to residents, particularly to reach those residents who have not become involved as elected estate representatives on the RMO Boards of management.
Key elements of our resident involvement goals will be:
- To increase the shareholding membership of RMOs by estate residents
- To build a team of trained resident inspectors and mystery shoppers who will visit other estates within the URH group of RMOs
- To use focus groups to widen participation in, and to encourage the development of new ideas for, the Service Improvement Plan
- To develop frequent and regular surveys of customer satisfaction
URH is developing a Resident Involvement Strategy
We are looking for residents from the four member TMOs to become involved in developing a new strategy for resident involvement. Please download the form or complete an online survey to indicate your preferred level of involvement. You may choose as many areas in which you would like to be involved. Send your questionnaire to our office by the end of January 2008.
Benefits of getting involved:
- More in control of home and community
- Better services
- Influence service delivery
- Highlight local priorities based on local knowledge
- Receive training and gain experience that may help with advancements of careers
- Participation strengthens the local community
- Contribute to the development of URH policies
If you prefer, you may fill in the form over the phone or have any questions you might have answered by ringing Alexandra on 020 7582 9469.