• We will agree clear standards of cleaning with residents at Estate's Caretaking Working Group
  We will publish our cleaning standards on our website, newsletter, and notice boards and invite residents to join our monthly estate inspections
• On a daily basis, we will:
  • clean and litter pick estate areas, paths, roads and parking areas
  • clean all lifts, lobbies block entrances and rubbish chutes daily

• On a weekly basis, we will sweep, mop, and spot clean walls, staircases, corridors and lobby areas
• We will inspect and clean play areas
• We will check and clear blocked rubbish chutes and remove bulky waste items and fly tipped waste
• We will provide recycling bins
• We will check estate lighting, change light bulbs, clean light shades, and report faults
• We will report any repairs needed to estate offices and any anti social behaviour incidents to your local housing office
• We will remove offensive graffiti within 24 hours of it being brought to our attention
• We will survey our customers for their opinion of the caretaking service and ensure that their views are taken into account in service development

To help us deliver a great service, you can help us by:

• Let us know if there are problems with any of our rubbish collection facilities
• Keep all walkways, landing and other communal areas free of all personal belongings
• Do not dispose of large items of rubbish on the estate - but use the council's free collection service or the estate collection service (contact your local estate office)
• Ensure that items placed into rubbish chutes are not too big - this will avoid chutes becoming blocked.